Privacy Policy Thank you for shopping at Satori Crystal. To properly process your order, we need your address, phone number and credit card information. Please remember that we are committed to protecting the privacy of each customer . Your personal data will be treated as confidential at all times. We will not share your personal information with any third party without your consent. Methods of Payment We currently accept Visa, Discover, Mastercard, and Paypal. To properly process your order, the billing name and address must match that of the credit card used for payment. Shipping Orders are shipped within 1-3 business days of purchase. Additional time may be required if there is a problem with the order or if additional verification is required to process the order. Once your order has been shipped, you will be notified via e-mail. You may go online and track the status of your shipment using the provided tracking number. Standard shipping is FREE on all orders over $50 within the continental United States. Orders are sent out via USPS Priority Mail. Satori Crystal offers the following shipping methods:
Shipping Methods and Costs
Standard Shipping (3-5 days)

$8

Over $50 ( Standard Shipping)

Free

Express Shipping (1-2 days)

$25

Hawaii and Alaska

$13

Canada

$22

International

$35

Unfortunately, we are not responsible for lost or stolen packages, or packages delayed by the postal service. In order to ensure proper delivery, an accurate, working address must be provided for us to ship your order to. Packages that are refused or undeliverable may be subject to return shipping costs. If you would like us to re-ship a package that was returned to us as undeliverable, additional shipping costs are your responsibility. We reserve the right to cancel and refund payment for any order at any time. Returns and Exchanges Returns Thank you for shopping at Satori Crystal! We take pride in the quality of our merchandise and want each customer to be completely satisfied with their order. Satori Crystal offers full refunds on returns received within 30 days of the original purchase date and only on items that are in original condition with original tags, and have not been altered, worn, washed, or damaged. Once a returned order is received, it will take approximately 5-10 business days to process. Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return. Shoes must be returned in their original and undamaged box. Shoes returned with postage stickers on the original shoebox are unsalable and will be considered damaged and ineligible for return. Please place the shoebox inside of a larger packing box to return them to us. We inspect all returned items and reserve the right to deny a refund or refuse full refund based on the returned condition. The customer is responsible for any return shipping costs incurred for items shipped to us worn, altered, stained, or damaged. A 30- 50% restocking fee may be charged if the item(s) returned are not in the condition stated above and/or returned within 30 days. Please don’t forget to include your return form, so that we can identify who the return is from and credit you accordingly. Shipping costs are nonrefundable, except in cases where we have made an error. If you have received the wrong item, please notify us by e-mailing sales@satoricrystal.com. We will ship the correct item and issue a refund for return shipping. Ship your merchandise via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost items being returned to us. Exchanges Satori Crystal offers exchanges on items received within 30 days of the original purchase date and only on items that are in original condition with original tags, and have not been altered, worn, washed, or damaged. If you would like to make an exchange, simply write the size and item you would like to exchange for on your return form. If it is in stock, we will ship it out to you within the Continental US and will not charge you for the shipping. If it is no longer in stock in your size, we will treat it as a return and refund you accordingly. Unfortunately we cannot offer International exchanges By purchasing from Satori Crystal Boutique, you accept these terms and conditions. After reading our Return and Exchange Policy above and ensuring that your items are eligible for return or exchange, simply fill out the return/exchange form on the back of your packing slip and place it along with the items in a securely sealed shipping box. Mail it to: Satori Crystal 627 N Main Street North Webster, IN 46555 *Please note: The customer is responsible for return shipping costs*