Thank you for shopping at Satori Boutique! We take pride in the quality of our merchandise and want each customer to be completely satisfied with their order. Satori Boutique offers full refunds on returns received within 30 days of the original purchase date and only on items that are in original condition with original tags, and have not been altered, worn, washed, or damaged. Once a returned order is received, it will take approximately 5-10 business days to process.
Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return.
Shoes must be returned in their original and undamaged box. Shoes returned with postage stickers on the original shoebox are unsalable and will be considered damaged and ineligible for return. Please place the shoebox inside of a larger packing box to return them to us.
We inspect all returned items and reserve the right to deny a refund or refuse full refund based on the returned condition.
The customer is responsible for any return shipping costs incurred for items shipped to us worn, altered, stained, or damaged. A 30- 50% restocking fee may be charged if the item(s) returned are not in the condition stated above and/or returned within 30 days.
Please don’t forget to include your return form, so that we can identify who the return is from and credit you accordingly.
Shipping costs are nonrefundable, except in cases where we have made an error. If you have received the wrong item, please notify us by e-mailing firstname.lastname@example.org. We will ship the correct item and issue a refund for return shipping.
Ship your merchandise via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost items being returned to us.
Satori Boutique offers exchanges on items received within 30 days of the original purchase date and only on items that are in original condition with original tags, and have not been altered, worn, washed, or damaged.
If you would like to make an exchange, simply write the size and item you would like to exchange for on your return form. If it is in stock, we will ship it out to you within the Continental US and will not charge you for the shipping. If it is no longer in stock in your size, we will treat it as a return and refund you accordingly. Unfortunately we cannot offer International exchanges
By purchasing from Satori Boutique, you accept these terms and conditions.
After reading our Return and Exchange Policy above and ensuring that your items are eligible for return or exchange, simply fill out the return/exchange form on the back of your packing slip and place it along with the items in a securely sealed shipping box.
Mail it to:
918 East University Drive
Granger, IN 46530
*Please note: The customer is responsible for return shipping costs*